# Terms and Conditions of Sale ## IGS Animal Welfare Programme for Events Version dated 12 June 2026 These Terms and Conditions of Sale govern the services offered by the International Grooming Society under the **IGS Animal Welfare Programme for Events**, intended for organisers of grooming events wishing to apply the **IGS Welfare Guidelines for Grooming Events**. They apply in particular to the following options: * Digital Organiser Pack; * Supported Event Programme; * Premium Welfare-Committed Event Programme; * any other service involving support, preparation, provision of materials, communication approval or the presence of an IGS Animal Welfare Delegate. --- # 1. Service Provider Identification The services are provided by: **International Grooming Society** Non-profit association Email: [info@internationalgroomingsociety.org](mailto:info@internationalgroomingsociety.org) Website: [www.internationalgroomingsociety.org](http://www.internationalgroomingsociety.org) Hereinafter referred to as “IGS”. --- # 2. Purpose These Terms and Conditions of Sale define the conditions under which IGS provides event organisers with services related to the **IGS Animal Welfare Programme for Events**. This programme is designed to support grooming events wishing to apply an animal welfare framework based on the **IGS Welfare Guidelines for Grooming Events**. Depending on the chosen option, the services may include: * access to the IGS Welfare Guidelines for Grooming Events; * provision of organiser materials; * an animal welfare checklist; * a participant commitment clause; * approved communication materials; * printable materials; * an online preparation meeting; * review of the event programme or organisation; * authorisation to use the official IGS Welfare Guidelines badge, subject to conditions; * the presence or validation of an IGS Animal Welfare Delegate; * post-event feedback or report. --- # 3. Target Audience The services are intended for professional or similar event organisers, including: * grooming competition organisers; * grooming schools; * educators; * brands; * trade shows; * organisers of seminars, workshops, demonstrations or masterclasses; * associations or professional organisations running events involving live animals. These Terms and Conditions of Sale are primarily intended for business-to-business relationships. --- # 4. Definitions ## IGS Welfare Guidelines for Grooming Events Refers to the recommendation framework developed by IGS to support animal welfare during grooming events. ## IGS Animal Welfare Programme for Events Refers to the programme offered by IGS to organisers wishing to apply the Guidelines to their event. ## IGS Animal Welfare Delegate Refers to a person trained and designated or approved by IGS to support the application of the Guidelines during an event. ## Official IGS Welfare Guidelines Badge Refers to the official visual mark allowing an event accepted into the programme to communicate its commitment, subject to compliance with the conditions set by IGS. ## Organiser Refers to any natural or legal person applying to join the IGS programme for an event. --- # 5. Programme Options ## 5.1 Digital Organiser Pack This option is intended for small events, workshops, seminars, training sessions or school events wishing to benefit from a clear preparation framework. It may include: * access to the IGS Welfare Guidelines for Grooming Events; * organiser checklist; * participant commitment clause; * approved communication wording; * welfare support quick card; * basic guidance on how to apply the Guidelines. This option does not automatically grant the right to use the official IGS Welfare Guidelines badge. An additional option may, however, be subscribed to in order to allow use of the official badge, subject to the designation of an IGS Animal Welfare Delegate approved by IGS. In such case, all costs related to the presence of the Delegate, including travel, accommodation, meals and any applicable fee or allowance, must be fully covered by the organiser. Use of the official badge may require additional validation and the presence of an IGS Animal Welfare Delegate when live animals are involved. --- ## 5.2 Supported Event Programme As the presence of an IGS Animal Welfare Delegate is mandatory under this option, all costs related to such presence, including travel, accommodation, meals and any applicable fee or allowance, must be fully covered by the organiser. This option is intended for competitions, workshops, seminars, demonstrations or medium-sized events wishing to display a more structured animal welfare commitment. It may include: * the elements of the Digital Organiser Pack; * review of the event programme or structure; * validation of public wording; * participant commitment clause; * printable materials; * an online preparation meeting; * authorisation to use the official IGS Welfare Guidelines badge, if the conditions are met; * the presence or validation of an IGS Animal Welfare Delegate; * optional post-event feedback. --- ## 5.3 Premium Welfare-Committed Event Programme As the presence of an IGS Animal Welfare Delegate is mandatory under this option, all costs related to such presence, including travel, accommodation, meals and any applicable fee or allowance, must be fully covered by the organiser. This option is intended for major competitions, conventions, trade shows, brand events or high-visibility events involving live animals. It may include: * the elements of the Supported Event Programme; * personalised preparation with IGS; * a more detailed review of activities, spaces or areas involving animals; * support with participant communication; * welfare materials, quick cards and signage; * approved use of the official IGS Welfare Guidelines badge; * the presence of an IGS Animal Welfare Delegate designated by IGS; * support during the event; * post-event feedback or report; * visibility through selected IGS communication channels, where expressly agreed. --- # 6. Application to Join the Programme The organiser must complete the application form available on the IGS website or provide the information requested by email. IGS reviews the application based in particular on: * the type of event; * the country and venue; * the dates; * the estimated number of participants; * the estimated number of animals involved; * the presence of an audience; * live grooming activities; * the presence of demonstrations, stage activities, photography or filming; * existing welfare preparation; * support needs. IGS reserves the right to accept, refuse or recommend another option if the event does not appear compatible with the requested programme. --- # 7. Acceptance of the Order The order is considered accepted when: * IGS has confirmed in writing that the event has been accepted into the programme; * the selected option has been validated; * the quotation or commercial proposal has been accepted by the organiser; * these Terms and Conditions of Sale have been accepted; * the requested payment or deposit has been received, unless otherwise agreed in writing. Acceptance of a quotation implies full and unconditional acceptance of these Terms and Conditions of Sale. --- # 8. Prices The prices of the programme options are indicated in euros, excluding taxes. Prices may vary depending on: * the selected option; * the size of the event; * the country; * the duration; * the level of support requested; * the need for a Delegate on site; * additional materials requested; * travel, accommodation or meal expenses. Services not included in the initial option will be subject to an additional quotation. --- # 9. IGS Animal Welfare Delegate Expenses When the presence of an IGS Animal Welfare Delegate is required, the related expenses may include: * fees or attendance allowance; * transport; * accommodation; * meals; * local transfers; * administrative costs; * preparation or reporting time. These costs are specified in the quotation or commercial proposal. Unless otherwise agreed, travel, accommodation and meal expenses are borne by the organiser. --- # 10. Payment Terms Unless otherwise agreed in writing, payment is due according to the terms stated on the quotation or invoice. IGS may request: * full payment upon order; * a deposit upon order and the balance before the event; * instalment payment according to written agreement. Access to materials, authorisation to use the badge and official designation of the Delegate may be suspended until all amounts due have been paid. --- # 11. Late Payment In the event of late payment, IGS reserves the right to suspend performance of the services, access to materials, communication validation and authorisation to use the badge. Any late payment may result in late payment penalties calculated at the rate indicated on the invoice or, failing that, at the statutory rate applicable between professionals. A fixed recovery fee may also be applied in accordance with applicable legal provisions. Where the actual recovery costs incurred exceed the fixed recovery fee, IGS may request additional compensation upon presentation of supporting documents. --- # 12. Conditions for Use of the Official Badge Use of the official **IGS Welfare Guidelines** badge is strictly regulated. The organiser may use the badge only if: * the event has been officially accepted by IGS; * the selected option allows use of the badge; * an IGS Animal Welfare Delegate trained and designated or approved by IGS is present on site when such presence is required; * the cooperation agreement has been signed; * the financial conditions have been met; * the public wording has been approved by IGS. The badge may only be used for the event, dates and materials expressly approved by IGS. Any unauthorised use of the badge, logo or IGS name is prohibited. --- # 13. Meaning of the Badge The official IGS Welfare Guidelines badge does not mean that the event is legally certified, audited by a public authority or guaranteed to be free from any animal welfare incident. It means that the event has been accepted into the IGS programme, that it undertakes to apply the IGS Welfare Guidelines for Grooming Events, and that it benefits from the planned presence or support of an IGS Animal Welfare Delegate when required. The term **“IGS Certified Event”** may not be used unless a separate formal certification procedure has been created and specific written approval has been granted by IGS. --- # 14. Public Communication The organiser undertakes to use only wording approved by IGS. Recommended wording may include: **“This event applies IGS Welfare Guidelines for Grooming Events.”** **“This event is organised with a welfare framework based on IGS Welfare Guidelines and supported on site by an IGS Animal Welfare Delegate.”** **“This event is an IGS Welfare-Committed Event.”** Any communication suggesting that IGS legally certifies, guarantees or fully controls the event is prohibited. IGS may request the modification or removal of any communication it considers incorrect, excessive, misleading or contrary to the spirit of the programme. --- # 15. Organiser’s Obligations The organiser undertakes to: * provide accurate and complete information to IGS; * apply the IGS Welfare Guidelines in good faith; * inform participants of animal welfare expectations; * allow the Delegate access to areas where animals are present; * support reasonable recommendations made by the Delegate; * provide water, breaks and suitable spaces where necessary; * identify a veterinary or emergency contact where relevant; * comply with the legal rules applicable to the event; * obtain the necessary authorisations from authorities, venues, participants or animal owners; * not use the badge or IGS name beyond the authorisation granted. The organiser remains solely responsible for the material, legal, administrative and safety organisation of the event. --- # 16. Role and Limits of the IGS Animal Welfare Delegate The Delegate acts as a support, prevention and observation presence. They may: * observe animal welfare conditions; * suggest adjustments; * recommend welfare pauses; * alert the organiser to a concerning situation; * recommend the withdrawal of an animal from an activity if its welfare appears compromised; * document certain incidents or concerns. The Delegate is not a veterinarian, unless they hold a separate professional qualification expressly stated as such. They do not make medical diagnoses, prescribe treatment or replace the legal or veterinary obligations of the organiser or animal owner. They are not a competition judge and do not intervene in technical or artistic results, except in situations related to animal welfare. --- # 17. Liability IGS provides a framework of recommendations, support and assistance. The organiser remains responsible for: * the general safety of the event; * the legal compliance of the event; * participants; * animals present; * owners or handlers; * infrastructure; * equipment; * insurance; * organisational decisions; * emergency management. IGS shall not be held liable for any incident resulting in particular from: * inaccurate information provided by the organiser; * failure to comply with the Guidelines; * refusal to follow a reasonable recommendation made by the Delegate; * the behaviour of a participant, owner, handler, judge, educator, brand or visitor; * any material, veterinary, health or safety issue falling under the organiser’s responsibility. --- # 18. No Guarantee of Results IGS does not guarantee the complete absence of incidents, stress, injury, conflict or organisational problems during the event. The programme aims to reduce risks, improve preparation and support more responsible practices. It is an obligation of means, not an obligation of result. --- # 19. Insurance The organiser declares that they hold the necessary insurance for the organisation of the event. Depending on the case, such insurance must cover: * the organiser’s civil liability; * participants; * visitors; * animals present; * material damage; * accidents; * demonstration or competition activities; * external speakers or providers. IGS may request an insurance certificate before the event. --- # 20. Cancellation by the Organiser Any cancellation by the organiser must be notified to IGS in writing. Unless specific provisions are stated in the quotation or contract: * amounts already committed by IGS remain due; * non-refundable travel, accommodation or reservation costs remain payable by the organiser; * any deposit already paid may be retained as compensation for preparation time and costs incurred. If the cancellation occurs late, IGS may invoice all or part of the planned service according to the progress of the file. --- # 21. Postponement of the Event In the event of postponement, IGS will make its best efforts to adapt the service to the new dates. If the designated Delegate is not available on the new dates, IGS may propose another trained and approved person, subject to availability. Additional costs may apply in the event of postponement, particularly if travel or accommodation costs have already been incurred. --- # 22. Cancellation or Refusal by IGS IGS reserves the right to refuse or cancel an event’s participation in the programme if: * the information provided is inaccurate; * the organiser fails to comply with these Terms and Conditions of Sale; * the organiser fails to comply with the programme conditions; * payment is not made; * the event presents a risk incompatible with IGS values; * the organiser misuses the IGS logo, badge or name; * the organiser refuses the presence of the Delegate or reasonable recommendations made by the Delegate; * new elements make participation in the programme unsuitable. In such case, IGS may withdraw authorisation to use the badge. --- # 23. Intellectual Property The IGS Welfare Guidelines, materials, documents, checklists, badges, logos, texts, visuals, training materials and tools provided by IGS remain the exclusive property of IGS or its rights holders. The organiser receives only a limited, non-exclusive, non-transferable right of use strictly linked to the approved event. Any reproduction, modification, distribution, adaptation or reuse outside the authorised framework is prohibited without written approval from IGS. --- # 24. Confidentiality The parties undertake to keep confidential any non-public information exchanged within the framework of the programme. This obligation applies in particular to: * internal documents; * preparation exchanges; * sensitive organisational information; * observations related to incidents; * data concerning participants or animals; * reports or feedback not intended for public distribution. --- # 25. Personal Data Within the framework of the programme, IGS may collect certain personal data relating to the organiser, event contacts, Delegates or persons involved in the organisation. This data is used to: * manage the application; * provide the service; * communicate with the organiser; * prepare the Delegate’s intervention; * ensure administrative follow-up; * manage the commercial relationship. The persons concerned have the rights applicable to personal data protection under the regulations in force. For any request relating to personal data, the organiser may contact IGS at the following address: [info@internationalgroomingsociety.org](mailto:info@internationalgroomingsociety.org). --- # 26. Force Majeure IGS shall not be held liable for non-performance or delay caused by an event of force majeure or any event beyond its control. Such events may include, in particular: * natural disaster; * serious illness or accident; * travel restriction; * strike; * administrative closure; * health crisis; * war, civil unrest or security event; * transport cancellation; * impossibility of accessing the event venue; * major breakdown or service interruption. In such case, the parties will seek a reasonable solution, such as postponement, adaptation of the service or remote service where possible. --- # 27. Modification of the Terms and Conditions of Sale IGS reserves the right to modify these Terms and Conditions of Sale at any time. The applicable Terms and Conditions of Sale are those in force on the date the quotation or order is accepted. Any substantial modification concerning an already accepted service must be agreed between the parties. --- # 28. Applicable Law These Terms and Conditions of Sale are governed by French law. Any dispute relating to their interpretation, performance or validity shall be governed by French law, subject to any mandatory provisions that may apply in the organiser’s country. --- # 29. Dispute Resolution In the event of a dispute, the parties undertake to seek an amicable solution before taking any legal action. Failing an amicable agreement, the dispute shall be brought before the competent courts according to the applicable law and jurisdiction rules provided for in the contract. For business-to-business relationships, the parties may agree that the competent court shall be the court within the jurisdiction of IGS’s registered office, subject to any mandatory applicable rules. --- # 30. Acceptance of the Terms and Conditions of Sale Acceptance of the quotation, payment of the service, signature of the cooperation agreement or use of IGS materials implies full and unconditional acceptance of these Terms and Conditions of Sale. The organiser acknowledges having read these Terms and Conditions of Sale before confirming the order.